FAQ
How long does it take for a made to order cape?
Can I add a different trimming?
How do you send your orders, and do we pay VAT?
Is the cost different for custom made orders?
Do I need to provide my measurements for a made to order cape?
Is your clothing machine washable?
How long does it take for a made to order cape?
Our made to order capes should be ready in 6 to 8 weeks.
Can I add a different trimming?
Colour of beading and trimming could be customised to every customer needs.
We offer a one-to-one consultation before every order please do not hesitate to book a complementary session. You can book through this link here.
How do you send your orders, and do we pay VAT?
UK orders are sent with Royal Mail Tracked.
International orders are sent with DHL or UPS Express so you shouldn't be waiting too long after your order has been sent.
You will be provided with tracking information.
Non-UK orders are subject to custom charges/tax. This is usually a VAT (Value Added Tax) at about 20% depending on your country’s customs.
Is the cost different for custom made orders?
Most of the time we stick to the same price that is on our website if the order is in the same specification with a different colour.
However, adding more beading and trimming may incur an additional cost.
We offer a one-to-one consultation before every order please do not hesitate to book a complementary session. You can book through this link here.
Do I need to provide my measurements for a made to order cape?
The capes are one size fit all and come in 3 lengths.
However if you need a customised length or size we are happy to assist you with a complementary one-to-one consultation to help you get the best measurements.
As for bridal and evening gowns the measurements are taken in our London studio.
Can I return my order?
As every piece is custom made to order with your personal specifications, unfortunately we are unable to offer refunds.
Each piece is made only once the order is received. A lot of time and care is spent in making our capes and dresses, so please ensure you order with complete certainty!
We also provide a buy-back scheme. Please do get in contact to discuss our circulating scheme as we can take back the cape from you put it in the rental market which give you the opportunity to order new one at a discounted price.
For the bespoke dresses and bridal as our process is straight forward your dress is already approved on the toile fitting so it will be absolutely perfect to what you already approved.
Is your clothing machine washable?
Unfortunately not. They need to be sent to a dry cleaning specialist as they can cover the stones and delicates and dry clean the material.